Beginning the Check-in Process

Checking in the attendees is one of the most crucial tasks on the day of the event. There are several options available for checking in attendees, and determining which option suits your needs is the first step. All check-in options are available in the Onsite Toolkit section of the Events module. Check-in options include the Standard Check-in process, Self Check-in Kiosks, and the Glue Up Manager app.

Using Standard Check-in

In the Onsite Toolkit section of the Events module, click on the ‘Enter Standard Check-in’ button to begin the regular check-in process. On the following page, your team members or temporary event staff can easily search for attendees and complete the check-in process.

Searching for Attendees and Managing the Table

You can search attendees by name, ticket ID, email, phone number, or company name in the search field.

Also, you can add or remove any additional information on the list by clicking on the gear icon.

To register walk-in attendees, first, click on the ‘+ Add Attendee’ button and then complete the attendee information as needed. Furthermore, to automatically check in the walk-in attendee into the event, check the ‘Automatically check-in this attendee’ box.

Tip: If an attendee already exists in your organization’s CRM, you can quickly search for the person’s information in the search box.

Sorting Attendees by Check-in Location

The check-in location selector, on the top of the screen, lets you switch between different check-in locations. The primary check-in location is selected by default.

Sorting Attendees by Check-in Status

You can filter attendees according to their check-in status by clicking on the selector on the left side of the screen. Check-in statuses include:

• Not Checked In: Only shows attendees who are not checked in.
• All Registrants: Shows all attendees whether or not they have checked in.
• Checked In: Only shows attendees who have already checked in.

Quick Actions on Attendee Profiles

By clicking on the three vertical dots action button on the Actions column, you can:

• Edit: To edit the attendee’s registration information.
• Add Note: To add a comment to the attendee’s registration.
• Print Badge: To print a badge for the attendee. To learn more about preparing a badge design, click here.
• Add Payment: To add a payment to the attendee’s registration.
• Comp Ticket: To waive the fee for the attendee; as a result, marking the payment status as ‘comped‘.
• Change Ticket Type: To change the attendee’s ticket type.
• Resent Payment Notice: To resend a payment notice to the attendee by email.
• Resend Ticket: To resend the ticket to the attendee by email.
• View Registration: If you need to verify all attendee details, this leads you to the attendee registration page.
• Cancel Ticket: To cancel the attendee’s ticket.

Additionally, by clicking on each attendee, a side panel with an overview of their profile information appears.

Onsite Toolkit Dropdown Menu 

By clicking on the ‘Onsite Toolkit’ dropdown menu, located on the top dashboard, you can switch between different check-in options. Furthermore, you can make your mobile device into a self-check-in kiosk, manage check-in locations, or adjust temporary event staff settings (Read more here).