Wireless Connection – Brother QL-720NW

 

Updated May 2018

These instructions are for a third-party device that can be configured for the Glue Up platform. Printer, browser, and operating system settings may vary. If you need any assistance, please contact  support@glueup.com.

 

Important:

  • If you are using an event badge design that is 3.375 x 2.125 inches, the Brother QL-720NW printer is your preferred option.
    • If you buy 2.4 inch (62 mm) paper, the actual badge size will be 4.0 x 2.4 inches (100 x 62 mm).
  • If you are using a badge design that has a 4-inch width, use the Zebra GZ430t printer. Instructions for the Zebra GZ430t printer can be found here.
  • The Brother QL-720NW printer and Zebra GZ430t printer both print in black and white.
  • The Brother QL-720NW printer can use a hardwire computer-printer connection or wireless printing to print attendee badges. Wireless printer setup is only necessary if you want to print badges from a mobile device with the Glue Up app.

Checklist for printer setup:

  • Laptop
  • Brother QL-720NW printer
  • USB printer cable
  • A working wifi connection

 

Before you begin:

  • Please ensure you have a USB printer cable before you start the setup process. You will need a USB printer cable to connect your computer to a printer to establish wireless printing. A wireless connection between the printer and the computer is not an option. Do not plug the printer into your computer at this time.
  • You must know your computer’s wireless network settings before you start the setup process. We also encourage contacting your organization’s system administrator or IT specialist before you begin installation. Make sure your computer is on, you are logged into an account with administrator rights, and your computer is connected to your desired wifi network at your event site.
  • The printer’s wireless settings must be reset if the printer was most recently connected to a different wireless network than the one you want to use for this setup process. Please follow the below instructions to reset your printer:
    1. Turn off the printer.
    2. Press and hold the Cut button while holding down the On/Off button.
    3. The wifi lamp will blink green and the status lamp will light orange. Continue holding down the buttons and press the Cut button twice while holding down the On/Off button. The wifi lamp will light green and the status lamp will light orange
    4. Let go of the buttons. The printer has now been reset. Do not plug the printer into your computer yet.

 

  • Ensure the printer is close to a wifi network access point to ensure optimal speed. Walls, large objects, too many users using the wifi network, and interference from other electronic devices may affect the data transfer speed. If you are having trouble with your wifi connection, you can use a USB printer cable to connect your computer to the printer.

 

Mac – Connecting the printer to a wifi network – No drivers installed

Before you begin, do not plug the printer into your computer and ensure your printer’s wireless settings have been reset. To reset your printer’s wireless settings, see the instructions in the “Before you begin” notes above.

  1. Download and install the required setup wizard in accordance with your computer’s Mac operating system:
    Download Brother QL-720NW Wireless Device Setup Wizard
    http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=lpql720nweus
    On the first screen, ensure your operating system (OS) selection matches your computer. Select your OS Version and click the Search button. If you need help identifying your operating system, go here: Identify Your Operating System
    http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=lpql720nweus&faqid=faqp00001346_000
    On the following screen, ensure your computer’s language matches the language of the available download items. Download the file called Wireless Device Setup Wizard. Do not plug the printer into your computer yet.
  2. Go to the downloaded Wireless Device Setup Wizard item and open the unzipped file.
  3. In the following popup window, select Yes, I have a USB cable to use for installation and click the Next button.
  4. In the Installation Confirmation popup window, tick the checkbox Checked and confirmed to confirm the installation and click the Next button. If you do not have Java installed on your computer, you will be prompted to download Java. Download and install Java.
  5. Use the USB cable to connect the printer to your computer. The printer will then search for available wifi networks. Select your desired wireless network for the printer and click the Next button.
  6. In both the Network Key box and Confirm Network Key box, type the password for your wifi network. Click the Next button.
    *If there is no password for your wifi network, leave this box empty.
  7. In the following popup window, confirm your wireless network settings and click the Next button.
  8. Once complete, disconnect the USB printer cable from your computer and the printer. Click the Finish button to exit.
  9. Mobile devices can now connect to the printer wirelessly.

 

Windows – Connecting the printer to a wifi network – No drivers installed

Before you begin, do not plug the printer into your computer and ensure your printer’s wireless settings have been reset. To reset your printer’s wireless settings, see the instructions in the “Before you begin” notes above.

  1. Download and install the required printer driver and printer setting tool in accordance with your computer’s Windows operating system: Download Brother Ql-720NW Driver and Setting Tool
    http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=lpql720nweus.
    On the first screen, ensure your operating system (OS) selection matches your computer. Select your OS Version and click the Search button. If you need help identifying your operating system, click here http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=lpql720nweus&faqid=faqp00001346_000. On the following screen, ensure your computer’s language matches the language of the available download items. Download two items: (1) Printer Driver and (2) Printer Setting Tool. Do not plug the printer into your computer yet.
  2. Unzip the downloaded Printer Driver file, go to the unzipped folder, and open the D_SETUP.exe file.
  3. Click the Next button to begin the InstallShield Wizard.
  4. In the Connection Type popup window, select Wireless Network Connection and click the Next button.
  5. Select Brother Peer-to-Peer Network Printer and click the Next button.
  6. Select Change the Firewall port settings to enable network connection and continue with the installation option and click the Next button.
    • If you previously configured other printers on the same wifi network, an additional popup window will appear after you click the Next button. Do not select any of the available printers in this window. Instead, click the Wireless Setup button. You may have to disable your anti-virus software if you get stuck at this step.
  7. In the following popup window, select Yes, I have a USB cable to use for installation and click the Next button.
  8. Use the USB cable to connect the printer to your computer. The printer will then connect to your computer’s wifi network.
  9. In the Installation Confirmation popup window, tick the checkbox Checked and confirmed to confirm the installation and click the Next button.
  10. Double-check the wifi network name and click Yes to connect to the wifi network with these settings. Click the Next button to continue.
  11. In the Wireless Network Settings Confirmation popup window, the information in the IP Address section should be ‘Auto’, click Next to apply these settings.
  12. Once complete, disconnect the USB printer cable from your computer and the printer. Click the Next button to continue installation.
    • If you already configured other printers on the same wifi network, an additional popup window will appear after you click the Next button. Do not select any of the available printers in this window. Instead, click the Cancel button. In the following Exit Setup popup window, click the Yes button.
    • If you have not configured other printers on the same wifi network, click the Next button in the following popup window. Wait a few moments for installation to complete. Click the Finish button to exit.
  13. Go to the downloaded Printer Setting Tool file and double click to open and install the item.
  14. When finished, installation for the printer driver and setting tool is complete. Mobile devices can now connect to the printer wirelessly.

 

Windows – Connecting the printer to a wifi network – Drivers already installed

The printer’s wireless settings must be reset if the printer was most recently connected to a different wireless network than the one you want to use for this setup process. To reset your printer’s wireless settings, see the instructions in the “Before you begin” notes above.

  1. Connect the printer to your computer with the USB printer cable.
  2. Open the Start Menu, click Settings, click Devices, click Printers & scanners, select an online Brother printer, and click the Manage button. If multiple printers are displayed, you can identify which ones are offline with tags marked “Offline”.
  3. Click Printer properties, select the Device Settings tab, select Network Setting Tool, and click the Properties button. If you cannot click the Properties button, check to see you previously downloaded and installed the Printer Setting Tool: Download Brother Ql-720NW Printer Setting Tool.
  4. In the Communication Settings popup window, click the Wireless LAN tab and select Wireless Settings. Change the Communication Mode dropdown to Infrastructure, then click the Search button just below to search wifi networks.
  5. Select your preferred wifi network and click the Ok button.
  6. Again, in the Communication Settings popup window, select WPA2-PSK or WPA/WPA2-PSK in the Authentication Method dropdown.
    • This option will depend on your wireless network settings.
  7. In the Encryption Mode dropdown, select TKIP or AES.
    • This option will depend on your wireless network settings.
  8. In the Paraphrase box, type the password for your wifi network.
    • If there is no password for your wifi network, leave this box empty.
  9. Click Apply to save your settings. The printer will restart. After the printer restarts, the printer is ready to print.

*Printer not connecting? Check Step 6 and Step 7: If the authentication method dropdown is set to WPA2-PSK, try switching to WPA/WPA2-PSK. If the encryption mode dropdown is set to TKIP, try switching to AES. If either of these options do not work, check out the Quick Setup Guide or contact your system administrator.

 

All Operating Systems – Connecting your mobile device to Brother QL-720NW

Printing badges directly from the Glue Up Manager app is an easy way to keep registration fast and smooth. Before you continue with onsite printer setup, please ensure a badge design has been created in the web platform. (Click here to learn more about creating a badge design.) Your badge design must be 3.375 x 2.125 inches to comply with Brother QL-720NW printer settings.

Important: If you cannot locate your printer, ensure both the printer and your mobile device are connected to the same wifi network.

 

Option 1

  1. Open the Glue Up Manager app, log into your account, and enter your event.
  2. On the Event Dashboard page, tap the three dots icon located in the top-right and tap Event Settings.
  3. Scroll to the bottom of the Event Settings page and tap Print Badge.
  4. Turn on the Printing switch and tap the printer you want to select. If you cannot locate your printer, ensure both the printer and your mobile device are connected to the same wifi network.
  5. Your device is now ready to print badges.
  6. On the Badge Printing page, you can also choose whether to automatically print attendee badges after each attendee check-in. If the Print Automatically switch is turned on, badges will print after each attendee check-in. If the switch is turned off, you can enter an attendee profile and tap Print Badge.*

*This switch only works for your current event and is associated with your Glue Up account on both mobile and web platforms. If you turn this switch off in the app – or turn the option off in web platform – automatic badge printing will not be available on all devices that are using your Glue Up account.

Option 2

  1. Open the Glue Up Manager app, log into your account, tap the menu icon (three lines icon) located in the top-left to reveal the main menu, and tap your name at the bottom to go to the Settings
  2. In the Settings page, tap Badge Printing.
  3. Turn on the Printing switch and tap the printer you want to use for badge printing. If you cannot locate your printer, ensure both the printer and your mobile device are connected to the same wifi network.
  4. Your device is now ready to print badges.
  5. Attendee badges will also automatically print after each attendee check-in. See Option 1 – Step 6 above for more information on how to turn off this setting.