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Congratulations on getting ready to go live on the Glue Up system! Here are some frequently asked questions to guide you through the process:
1. Activating Memberships:
Q: How do I give members access to Glue Up?
A: You can communicate with end users through two types of emails:
Welcome Email: For new members, this email contains instructions on how to register a Glue Up account on My Glue, login on web or Mobile App, and update/manage their member profile. Learn how to create a welcome email here.
Platform Migration Email: For current members migrating to Glue Up, this email guides them on how to transition smoothly to the new platform.
Q: How can end users learn more about navigating My Glue and updating information on the system?
A: Provide a virtual or live orientation after Go live or send resources such as this My Glue end user guide.
2. Publishing Events:
Q: What are the key steps to publish an event on Glue Up?
A:
- Create the event and populate all relevant data, including event summary, speakers, sponsors, layout, and tickets.
- Once all information is in place, publish the event.
- Promote the event through campaigns to maximize visibility.
- Use widgets to link Glue Up to your event for better visibility and increased registrations.
- Encourage attendees to add the event to their calendar for easy access and reminders.
- Consider hosting a My Glue orientation specifically for the event community to ensure everyone is familiar with the platform.
Learn more about creating and managing events here.
3. Sending Campaigns:
Q: What are the best practices for campaign deliverability on Glue Up?
A: Ensure high deliverability of your campaigns by following best practices such as:
- Personalizing emails to increase engagement.
- Segmenting your audience for targeted messaging.
- Avoiding spam trigger words and ensuring a clear opt-in process for recipients.
- Learn more about how to improve deliverability here.
Q: How can I build community engagement through campaigns?
A: Strategies to build community engagement include:
- Providing valuable content and resources that are relevant to your audience.
- Encouraging interaction through surveys, and discussions in various groups and communities.
- Hosting virtual events or webinars to foster connections among community members.
Q: What privacy settings should I be aware of when sending campaigns?
A: Ensure compliance with privacy regulations such as GDPR by:
- Obtaining consent from recipients before sending marketing communications.
- Implementing two-factor authentication (2FA) to protect sensitive data.
- Validating data to ensure accuracy and compliance with privacy laws.
- Learn more on how to activate Opt In consent on Glue Up.