You may want to void an invoice if you’ve created a duplicate invoice or made an error on a current invoice. Only unpaid invoices can be voided. Follow the procedure below to void an invoice:
Voiding an invoice
- Go to the Invoices section in the Finance module.
- Identify an existing unpaid invoice and click the three dots icon in the related row for that invoice. Click Void Invoice.
- A popup window will appear asking whether you want to void the invoice. Input a reason for the void and click the Void button.
- After the invoice has been voided, the invoice can longer be paid by a user. You can view the invoice by clicking the three dots icon and selecting View Invoice.