IS IT POSSIBLE TO DO A PARTIAL PAYMENT ON THE INVOICE?

IS IT POSSIBLE TO DO A PARTIAL PAYMENT ON THE INVOICE?

We do not have a feature that can enable partial payment for invoices. As a workaround, you can break the invoice items down by revising the current amount and add an additional item, but the payment is recorded/added one time … Read More
HOW TO UPDATE BANK DETAILS

HOW TO UPDATE BANK DETAILS

To update your bank details go to Finance Settings and update Invoices & Billing and also make sure to correct it in the Registration Settings of the event –> Payment Options, and once done resend it to the attendees who … Read More
How do I activate Alipay on .COM?

How do I activate Alipay on .COM?

Alipay on .COM activates only when the currency is chosen as HKD. The payout to customers is done in HKD, as we are collecting the payment via Alipay HK in our HK bank account. 1.7% transaction fee.
INVOICE NOT SYNCING ON XERO

INVOICE NOT SYNCING ON XERO

There are troubleshooting that you can do when the invoice is not syncing on Xero 1. Ensure that Xero is properly connected with your Glue Up account on Integrations. 2. Check if invoice mapping has been completed under Account Mapping … Read More
Which currencies are supported on Flutterwave?

Which currencies are supported on Flutterwave?

For the Flutterwave gateway, we support the following currency: ZAR, KES, NGN, ZMW, GHS, TZS,UGX, RWF, Shekel Israeli. And the charge rate is 3.2%. If the user chooses to pay in USD payment getaway will be Braintree, if the user … Read More
PAYMENT IS NOT SYNCING ON XERO

PAYMENT IS NOT SYNCING ON XERO

In the event that payment is not syncing on Xero, it is important to check if Xero has been connected properly and payment and currency mapping has been done correctly. You can refer to this article for more information about … Read More
HOW TO VOID AN INVOICE

HOW TO VOID AN INVOICE

You may want to void an invoice if you’ve created a duplicate invoice or made an error on a current invoice. Please note that only unpaid invoices can be voided. This is a helpful article that will show you how … Read More
HOW TO CREATE A CUSTOM INVOICE

HOW TO CREATE A CUSTOM INVOICE

You can create custom invoices to process any charges you want to track with the Glue Up platform by going to Finance Module and click Create Invoice. For a detailed step by step procedure you may follow this link: https://help.glueup.com/en/finance/tools-finance/creating-custom-invoices/. … Read More