Send a refund request to  with the following information:


Event ID or Membership ID:

Order ID:

Transaction Date:
Refund Amount:

Gateway: Such as Paypal, Online Credit Card, WeChat, Alipay and etc.


Please allow 3-5 working days for our team to complete your request. No fees will be charged for the refund process. If you are requesting a partial refund, please be sure to note this information in the email.