Send a refund request to finance@glueup.com with the following information:
Event ID or Membership ID:
Order ID:
Transaction Date:
Refund Amount:
Gateway: Such as Paypal, Online Credit Card, WeChat, Alipay and etc.
Please allow 3-5 working days for our team to complete your request. No fees will be charged for the refund process. If you are requesting a partial refund, please be sure to note this information in the email.