This guide explains how administrators can enable attendees to edit their registration details or transfer their tickets. It also outlines the steps attendees will follow to perform these actions.

Step 1: Access the Registration Options

  1. Log in to your Glue Up account.
  2. Navigate to the Events module.
  3. Open the Event Dashboard for the event you want to configure.
  4. Under Step 1. Setup, click on Registration Options.

Step 2: Enable Editing Event Registration

  1. In the Registration Options section, find the setting labeled Allow attendees to edit information after registration.
  2. Ensure this option is enabled. When active, attendees can edit all fields in the registration form except the email address.
  3. Any changes made by the attendee will automatically update in the Attendee List and their Contact Profile.

 

Step 3: Enable Ticket Transfer

  1. In the same Registration Options section, find the setting labeled Allow attendees to transfer their ticket.
  2. Ensure this option is enabled. This allows attendees to transfer their ticket to another person by providing the recipient’s email address, first name, and last name.
  3. After the transfer is initiated:
    • The recipient will receive an email with a link to claim the ticket.
    • The recipient must complete the registration form to claim the ticket.
    • The original purchaser will receive notifications via email and in-app notifications whether the ticket is claimed or declined.
  4. Once the ticket is successfully claimed, the new attendee can edit or transfer the ticket again, depending on your event’s settings.

Step 4: Ticket Transfer Conditions

Ticket transfers may be limited based on your ticket options:

  • For example, if a ticket is marked as members only, the system will prevent transfers to non-members.

Important Notes:

  • Any changes made through editing or transferring tickets will reflect in the Attendee List and the attendee’s Contact Profile.
  • Email addresses cannot be edited after registration, even if the editing option is enabled.

Steps for Users to Edit or Transfer a Ticket

Once these features have been enabled and the registration process is complete (for paid tickets, this means that the payment has been processed), attendees will be able to edit or transfer their tickets by following the steps outlined below:

How to Edit a Ticket:

  1. Log in to your My Glue account.
  2. Locate the event and the ticket you wish to edit.
  3. Click on the three-dots action button next to the ticket.
  4. Select Edit Ticket.
  5. Make your changes (excluding the email address) and save.

How to Transfer a Ticket:

  1. Log in to your My Glue account.
  2. Locate the event and the ticket you wish to transfer.
  3. Click on the three-dots action button next to the ticket.
  4. Select Transfer Ticket.
  5. Provide the recipient’s email address, first name, and last name, and confirm the transfer.
  6. The recipient will receive an email to claim the ticket. Once they complete the registration, the transfer is finalized.