Voiding Payments

You may want to void a payment if you need to provide a refund while maintaining a clean financial record system. Follow the procedure below to void a payment:

Voiding a payment

  1. Go to the Payments section in the Finance module.
  2. Identify an existing payment and click the three dots icon in the related row for that payment. Click Void Payment.
  3. A popup window will appear asking whether you want to void the payment. If you like, input a reason for the void, choose whether to disable email notifications, and click the Void button.
  4. After the payment has been voided, the payment will no longer be marked as paid. You can edit the internal note, download a pdf of the voided payment receipt, or send a void notice by clicking the three dots icon.